Welcome to the Frequently Asked Questions Page

Yes. our highly skilled resilience coaches work alongside members throughout their Trellus Health® journey. All of our coaches are trained on our scientifically proven approach to ensure you have the highly personalized tools, training and support needed to overcome any adversity and barriers that come your way and help you achieve your health goals and live life to the fullest. Through direct messaging and video, our coaches are at your fingertips when and where you need them to ensure you are never alone in your resilience roadmap to health and wellness.

We know that managing the various aspects of your chronic condition - from tracking and managing symptoms, handling medications and procedures, maintaining your emotional well-being, communicating with providers, and getting adequate activity and nutrition takes patience and persistence, and can often be overwhelming. While the term “self-management” implies you are alone in the journey, our experienced resilience team will be by your side to help empower you to focus on the best self-management strategies for your particular situation, saving you time and effort so you can focus on other things you care about.

The free resilience assessment helps us understand where you are on your IBD journey so that we can better customize your very own roadmap to resilience for your mind and body.

The entire series of assigned playbooks, resilience team visits, and disease specific notifications that support individuals member’s needs over time with Trellus Health® to and designed to ensure members manage their disease with confidence and take charge of their health.

The whole of assigned courses, compiled by the resilience team. Example: Mastering the Brain-Gut Connection; Mastering Your Worry, Managing Fatigue Playbook. Each playbook consists of small, digestible lessons, when combined together make up a playbook.

Program length varies depending on your unique health needs and goals, and your resilience team will work with you to design the ongoing support you need to continue to thrive throughout your Trellus Health journey.The Trellus RiseTM program is deisgned to help you build the resilience and skills you need to overcome any barrier to achieving your health goals and the Trellus ThriveTM is designed to keep you there.

We do not replace your doctor. While you may choose to work with us directly, we encourage collaboration with your doctor to ensure we address your health and wellness needs.

After you sign up, with your permission, our team will contact your GI doctor's office to inform them about Trellus Health® and how to work with us on your IBD journey.

We take protecting your data seriously. You can rest easy knowing your information is secure and not being shared outside of our care network.

We are happy to answer any questions you have. Please reach out to [email protected] or call 1-800-989-5503 to speak to a member of our team.

If you’re signing up through your employer or health plan, the cost of the program is fully covered. To sign up, visit the custom Trellus Health® web page for your specific employer or health plan. If you're not sure of your URL, contact your HR or member services department, or contact Trellus Health® by email at [email protected], or by phone at (800) 989-5503. If you’re signing up as an individual there is a free 30 day trial period. Depending on your HSA or FSA plan, health coaching could be a covered expense so we encourage you check with your employer.

We really think you will benefit from continuing our program, but we understand that sometimes circumstances arise that can make it difficult to fully commit. If you would like to cancel your account for any reason, please send us an email at [email protected].

Parent or guardian consent is required for all members under 18 (currently the youngest eligible age is 14 years old). You will be asked to provide consent at the beginning of the Resilience Assessment

Your child will have the opportunity to meet virtually with their dedicated personal Resilience Coach, Registered Dietician, and Nurse Educator. They will also have unlimited direct messaging capabilities with these experts.

You do not need to be present during the virtual visits. In fact, Trellus Elevate™ is focused on encouraging self-management and resilience. Both of these are strengthened when we feel responsible and in charge of our own wellbeing. While you are welcome to join, we will focus our attention on your child and encourage them to participate throughout the visit.

Your child may choose to share their log in information. However, we encourage communication between you and your child regarding their wellbeing and we support this relationship as we help prepare them throughout their IBD journey and transition from pediatric to adult care.

Transition of care refers to the process of preparing one for the transition from pediatric to adult care. Trellus Health® understands the value of self-management skills and wants our younger members to be equipped with the tools to transition to adult care without dependence on their parents, but rather on themselves. Our scientifically proven program will not only equip our teenage members to learn self-management skills, but also guide parents in supporting their child throughout the Trellus Elevate™ journey.